RETURNS / EXCHANGE Returns/Exchanges Only items that have been purchased from this website can be returned according to the following policy - You may return it for a return of the item price (not including shipping). - Customers will be responsible for all shipping costs unless the product(s) received was damaged. - All returns must be sent back within 30 days of the invoice date. - All other returns will be sent back to the customer. - All returns MUST be in saleable condition and include its original packaging with tags attached. - Invoice # and Billing Name must appear on the Return/Exchange Form. - If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: returns@kittyapparel.com - We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns. All shipments must be returned to: Kitty Returns department 2812 S. Grand Ave. Los Angeles , CA  90007 USA Return Instructions We will not accept any returns without an RA# (Return Authorization number) - Call our return department at 213-749-7278 or email returns@kittyapparel.com to obtain a Return Authorization number. - Fill out the Return/Exchange Form. - Write the RA# outside of the box. - In a sealed insured package, mail your package to Kitty Fashion (address provided above) along with the return form. - All shipment boxes must be prepaid upon arriving our warehouse or else it will be refused. - You will be notified via email once your return/exchange has been received and a credit or exchange has been processed. - Please note that your exchange item may be out of stock by the time your return is received. You can enter in multiple style #s on the return/exchange form and note in comments which is your 1st, 2nd, 3rd choices.